Terms of use

Last updated: September 2026

These General Terms and Conditions ("Terms") are issued by Yelyzaveta Pokladii, ID No. (IČO) 18006728, with registered office at Argentinská 1624/32b, 170 00 Prague 7 – Holešovice, Czech Republic, registered in the Commercial Register under file No. 025732/2023 ("Provider"), for the provision of the service named "InTempo".

1. Introductory Provisions

1.1. The Provider administers and operates the InTempo service through (i) the website https://getintempo.com/, (ii) the Slack application, (iii) telephone or SMS communication on the numbers listed on the Web Portal, and (iv) electronic mail (email).

1.2. These Terms govern the rights and obligations of the Provider and of customers who use the Services, as well as related legal relationships.

1.3. Only a person who meets the conditions under Article 2 of these Terms and who registers to use the Services in accordance with these Terms may become a Customer.

1.4. By registering to use the InTempo Services, the Customer confirms that they have read these Terms and agree to their wording.

1.5. Unless the Provider expressly states otherwise for a specific case, the following terms have the following meaning in these Terms, in the Framework Agreement, in any Contract, or in communication between the parties:

  • "GDPR" means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.

  • "Setup Build" means a one-time, fixed-price service package for building a Customer's technology or marketing systems, as described in Article 2 and priced under Article 3.

  • "Care Plan" means a monthly subscription package of Services associated with an Hour Fund, as described in Article 2 and priced under Article 3.

  • "Hour Fund" means the remaining number of unused hours of Services available to a Customer who uses a prepaid Care Plan under Article 3.

  • "Portal Access" means the recurring add-on subscription giving the Customer access to the InTempo client portal under Article 3.

  • "Civil Code" means Act No. 89/2012 Coll., the Civil Code, as amended.

  • "Order" means an order of Services made by acceptance of a Specification (offer) under Article 2.7.

  • "Instruction" means a Customer instruction under Article 2.7.

  • "Authorised Person" means a person entitled to act on behalf of the Customer under the Registration and the relevant User Account settings, in accordance with Article 2.2.

  • "Framework Agreement" means the framework agreement on the provision of Services concluded between the Provider and the Customer upon the Customer's Registration under Article 2.2.

  • "Contract" means an individual contract concluded between the Customer and the Provider as a result of an Order, i.e. acceptance of a Specification (offer) under Article 2.7.

  • "Service" or "Services" means the InTempo service under Article 2.

  • "Specification" means a written proposal containing the specified scope of the Service as understood by the Provider, the possible delivery date and price, and other particulars, constituting an offer to conclude a Contract under Article 2.7.

  • "Terms" means these General Terms and Conditions.

  • "Web Portal" means the user interface at https://getintempo.com/.

  • "Customer" means a person registered under Article 2.2 with whom a Framework Agreement is concluded.

  • "Data Protection Act" means Act No. 110/2019 Coll., on the Processing of Personal Data, as the national implementing legislation for the GDPR.

2. Services; Contractual Relationship Between Provider and Customer

2.1. Services. InTempo denotes a set of individual services provided by the Provider. The Services consist of managing the Customer's affairs, including the procurement (intermediation) of goods or services. The Provider always acts on the basis of the Customer's Instruction (Order). Where the Provider procures the purchase of goods or services from third parties, it acts in the name and on behalf of the Customer in accordance with Article 2.4. The Services fall into three categories:

(A) Setup Builds — one-time technology and marketing system builds. Fixed-price project work delivered to an agreed timeline, which may include, by way of example: setup of email marketing platforms, booking and scheduling systems, course or membership platforms, payment processing, client portals and dashboards, automations, landing pages, integration of the Customer's existing software, and marketing system setup including social media automation.

(B) Care Plans — ongoing virtual assistant support. Monthly support drawn from an Hour Fund, which may include, by way of example:

  • Administrative and executive tasks: schedule management, inbox and email handling, invoice processing, data entry and management, document editing and formatting, booking of meetings, accommodation and travel, task-list support, office support, audio or video transcription, and email and telephone communication with the Customer's clients.

  • Sales and customer support: general sales administration, B2C or B2B lead generation and qualification, outbound calling, CRM or database maintenance, order entry and invoicing, email and telephone support, chat customer service, and virtual receptionist services.

  • Marketing and social media: email marketing and campaigns, newsletter management, simple website updates, social media posting, article research, content writing and preparation, content ideation, CRM management, and website SEO.

(C) Portal Access — client portal. Recurring access to the InTempo client portal, a branded workspace for documents, project tracking, requests, and communication with the Provider.

2.2. Professional services. The Services within InTempo are not professional services; in providing the Services, the Provider does not act as an expert and does not claim any qualification, expertise, or membership of any profession or class (within the meaning of Section 5 of the Civil Code). If the Customer requests a Service requiring a specific qualification, expertise, or professional membership, the Customer must state this in the Order. The Provider will then confirm whether it agrees to provide the Service to the required standard, or whether it declines, and may instead propose in the Specification the intermediation of the relevant professional services of a third party.

2.3. Intermediation of third-party goods or services. Where a Service includes procuring goods or services from a third party, the Provider acts as an intermediary, arranging only the conclusion of the relevant contract in the name and on behalf of the Customer, and, where applicable, the delivery of the goods and/or payment. The Provider is not the manufacturer, seller, distributor, or provider of such third-party goods or services. The third party is always responsible for the delivered goods or services and their quality. The Provider is not a party to any legal relationship between the Customer and the third party and provides no warranties or guarantees in respect of such third-party goods or services.

2.4. Method of provision. The Provider provides the Services through its employees, partners, or collaborators. The Provider is entitled to entrust the handling of the Customer's affairs, or part of them, to a third party, to which the Customer consents.

2.5. Registration and User Account. [ If registration/user account applies to your new model, retain this. Otherwise adapt. ] Upon Registration and acceptance of these Terms, a User Account is created for the Customer.

2.6. Framework Agreement. By registering for the InTempo Service and accepting these Terms, a Framework Agreement on the provision of Services is concluded between the Customer and the Provider. The Provider then provides individual performance under the Framework Agreement on the basis of the Customer's Instructions (Orders). Each Customer may have only one Framework Agreement with the Provider at any one time; in the event of conflict, a later Framework Agreement fully replaces the earlier one as an agreement on the complete change of the obligation under Section 1902 of the Civil Code. The Provider will send the Customer a confirmation email upon conclusion of the Framework Agreement.

2.7. Instruction, Specification, Order and Contract. The Customer may give the Provider an Instruction by any of the means under Article 1.1. An Instruction must include at least: (i) the required performance within the Service; (ii) the requested delivery date; (iii) the place of delivery, where relevant; and (iv) the details of the Customer's contact person, if different from the primary Authorised Person. If the Instruction is not sufficiently clear or complete, the Provider will ask the Customer to clarify it before preparing a Specification. Based on the Instruction, the Provider prepares a Specification and sends it to the Customer via the Web Portal and/or email. The Specification may differ from the Customer's Instruction, particularly where the Service cannot be delivered in the manner or by the date originally requested; the Provider is not obliged to draw attention to such deviations. The Specification always includes the price of the Service under Article 3, or, for Care Plans, the scope of hours to be deducted from the Hour Fund. The Specification constitutes an offer to conclude a Contract. Acceptance of the Specification via the Web Portal form or in accordance with the instructions in the Specification email constitutes an Order and concludes an individual Contract; the Specification is an integral part of the Contract. Partial or qualified acceptance does not constitute acceptance but a new Instruction, to which the Provider may respond with a new Specification. Only full and unconditional acceptance concludes the Contract.

2.8. Cancellation of Instruction or Order. The Customer may cancel an Instruction at any time before acceptance of the Specification (conclusion of the Contract) without the Provider being entitled to any price or costs. The Customer may cancel an Order already made and thereby terminate the Contract without notice period. If the Customer cancels before the Provider has begun handling the matter, no price or costs are payable. If the Customer cancels after the Provider has begun, the Customer must pay the price of the Service provided and reimburse costs incurred under Article 3; the Provider will inform the Customer of the resulting amount. Where payment has already been made and a refund is due, the Provider will return the corresponding amount to the Customer's account no later than 14 days after the payment was credited to the Provider's account.

2.9. Place and language. The Services are provided in the territory and at the times stated on the Web Portal. The Services are provided in the Czech or English language, unless otherwise agreed.

2.10. Entrusted items. The Provider does not provide asset management, custody, or storage services within the meaning of the Civil Code, nor property management services. The Provider does not take over any of the Customer's items unless otherwise agreed in a specific case; if the Customer hands over any item without such agreement, the Provider is not liable for any damage to it.

2.11. Refusal of Service. The Provider is entitled to refuse to provide a Service at any time, to adjust the Specification, or not to submit a Specification at all, even without giving a reason. The Provider is also entitled to terminate the Framework Agreement or any Contract under Article 6, even without giving a reason. The Provider will in particular refuse a Service and/or terminate where the Instruction contains or requires, even indirectly or potentially, any activity that is unlawful, immoral, fraudulent, or otherwise inappropriate (for example, supplying alcohol or other addictive or psychotropic substances to minors, procuring illegal drugs, any form of coercion or violence, or preparing any thesis or other qualification work). The assessment rests entirely with the Provider, who is not obliged to state a reason.

2.12. Application of Terms; interpretation. These Terms are an integral part of every Framework Agreement and every Contract. In the event of conflict, the following order of precedence applies: 1. the Contract, 2. the Framework Agreement, 3. these Terms.

3. Price of Services; Hour Fund; Cost Reimbursement; Payments

3.1. Price. The Services are provided for consideration. Invoicing and payment in a foreign currency is possible if the Customer states this in the Order and the Provider agrees.

Prices are placeholders. Insert final EUR figures where marked.

(A) Setup Builds (one-time, fixed price):

BuildPriceIndicative timelineMarketing Setup[ EUR __ ]7–14 business daysComplete Tech Setup[ EUR __ ]10–21 business daysComplete Bundle[ EUR __ ]14–28 business days

The price of a Setup Build is fixed and stated in the Specification. Indicative timelines are estimates and subject to change of circumstances under Article 5.4.

(B) Care Plans (monthly subscription with Hour Fund):

PlanMonthly priceHour FundEffective hourly rateStart[ EUR __ ] / month6 hours / month[ EUR __ / hour ]Grow[ EUR __ ] / month15 hours / month[ EUR __ / hour ]Scale[ EUR __ ] / month30 hours / month[ EUR __ / hour ]CustomIndividual pricingOver 30 hours / monthBy Framework Agreement

For Care Plans exceeding 30 hours per month, the Provider may offer the Customer an individual Custom price under the Framework Agreement.

(C) Portal Access (recurring add-on):

3. Price of Services; Hour Fund; Cost Reimbursement; Payments

3.1. Price. The Services are provided for consideration. Prices are stated in GBP. Invoicing and payment in another currency (EUR or CZK) is possible where the Customer states this in the Order and the Provider agrees; the applicable amount is confirmed in the Specification before the Contract is concluded.

(A) Setup Builds (one-time, fixed price):

Price and Indicative timeline:

Marketing Setup: £6977–14 business days

Complete Tech Setup: £99710–21 business days

Complete Bundle: £1,49714–28 business days

The Complete Bundle combines the Marketing Setup and the Complete Tech Setup and represents a saving of £197 against purchasing both separately. The price of a Setup Build is fixed and stated in the Specification. Indicative timelines are estimates and subject to change of circumstances under Article 5.4.

(B) Care Plans (monthly subscription with Hour Fund):

Plan, Monthly price, Hour Fund, Effective hourly rate:

Seed: £175 / month; 6 hours / month; approx. £29 / hour

Bloom: £470 / month; 15 hours / month; approx. £31 / hour

Flourish: £710 / month; 30 hours / month; approx. £24 / hour

Custom Individual pricing: Over 30 hours / month; By Framework Agreement

For Care Plans exceeding 30 hours per month, the Provider may offer the Customer an individual Custom price under the Framework Agreement.

(C) Portal Access (recurring add-on):

Add-on price: Client portal access–£49 / month

Portal Access may be added to any Care Plan or taken standalone. It is included free for the first month with a Complete Bundle, where the Provider states so.

3.2. Care Plans and the Hour Fund. Where the Customer uses a Care Plan, the Specification states the scope of hours the Service will consume from the Hour Fund instead of a final price. Upon acceptance of the Specification, those hours are deemed consumed and the Hour Fund is reduced accordingly. If the Hour Fund is insufficient, the Provider states in the Specification the extent to which the Service will be paid by deduction of hours and the extent to which it will be charged at the applicable base hourly rate.

3.3. Unused hours. Where a Service does not use the full scope stated in the Specification, the remaining hours are credited back to the Hour Fund. Unused hours under a Care Plan carry over to the following subscription month; this does not affect the price of the subscription for that following month.

3.4. Costs associated with the Services. Where a Service includes procuring any third-party performance involving costs (typically the price of third-party goods or services, transport, or administrative or other fees), such costs are not part of the price of the Service and the Provider is entitled to full reimbursement in addition to the price. Where possible, the Provider will state these costs in the Specification. For costs not stated in the Specification and exceeding £20, the Provider will notify the Customer without undue delay; if the Customer refuses to pay such a cost, the Provider may refuse further performance and terminate the Contract under Article 6.

3.5. Payments. The price of the applicable monthly subscription is charged each month, at the Customer's choice either by regular invoicing with payment by the due date, or by card via the payment gateway on the Web Portal through recurring authorisations from the Customer's account. The first subscription payment is due immediately upon conclusion of the Framework Agreement containing that subscription; subsequent payments are charged each month for the duration of the subscription. One-time Setup Build prices are due as stated in the Specification.

3.6. Tax document. The Provider will send the Customer a proper electronic tax document (invoice) for each payment, to the email address provided. The Customer consents to receiving only electronic tax documents. Where a Service includes intermediation of third-party performance and a tax or other document is issued, the Provider will make it available to the Customer as part of the billing; a third-party tax document also serves as evidence of costs incurred under Article 3.4.

3.7. The Customer acknowledges that communicating with the Provider via internet, SMS, telephone, or otherwise may incur charges from the Customer's own communication service provider under the Customer's tariff.

4. Further Rights and Obligations of the Customer

4.1. By accepting these Terms, the Customer represents and undertakes that:

(a) they meet the conditions under Article 2.2, in particular that they are an entrepreneur using the Services within their business, and not as a consumer within the meaning of Section 419 of the Civil Code;

(b) persons authorised to act on their behalf towards the Provider are fully legally capable, over 18 years of age, and duly authorised;

(c) they have thoroughly read, understood, and unreservedly agree to these Terms;

(d) they will not use the Services in any manner or for any purpose that is unlawful, immoral, fraudulent, or otherwise inappropriate;

(e) they will not use tools, software, mechanisms, or methods that could negatively affect the operation of the Web Portal or the provision of the Services, including web scraping, web crawlers (other than public search engines), decompiling, sending unsolicited or harassing messages (spam), or deliberately overloading the Provider's systems;

(f) they will not use the Services or Web Portal in a way that infringes the rights of third parties;

(g) they are the owner of, or otherwise entitled to use, the payment card and bank account funds designated to the Provider.

4.2. All content of the Web Portal, including text, graphical user interface, photographs, images, and software, is protected by copyright or other intellectual property rights. The Customer undertakes not to engage in any activity that could infringe the rights of the Provider or third parties (in particular by copying, unauthorised distribution, or interference with source code).

4.3. The Customer is liable for all damage caused by their conduct to the Provider or third parties.

4.4. The Customer acknowledges that using the Web Portal may involve redirection to third-party websites, such as a payment gateway. The Provider is not responsible for the content of such websites or for any harm resulting from their defects or malfunction.

5. Rights from Defective Performance; Provider Obligations

5.1. The statutory rules of the Civil Code apply to rights from defective performance, excluding provisions protecting consumers or other weaker parties.

5.2. The Provider gives no warranties of quality beyond the statutory standard and makes no representations or guarantees to that effect.

5.3. The Customer must exercise rights from defective performance without undue delay after they could have become aware of the defect.

5.4. The Provider is not liable for damage caused by delayed delivery of a Service or part of it; delivery dates are always indicative and subject to change of circumstances.

6. Termination; Withdrawal

6.1. The Provider is entitled to terminate the Framework Agreement and/or any Contract at any time, for any reason or without giving a reason. No notice period is agreed. The Provider will typically terminate where it refuses a Service under Article 2.11, or where the Customer breaches obligations under the Framework Agreement, a Contract, or these Terms, or where any Customer representation proves incomplete, untrue, or misleading.

6.2. The Customer is entitled to terminate the Framework Agreement and/or any Contract at any time, for any reason or without giving a reason. No notice period is agreed.

6.3. Termination does not affect the Provider's right to any unpaid price of Services already due under Article 3, nor any right to compensation for damage or other harm. The value of the Hour Fund or other prepaid Services is not refunded upon termination.

7. Processing of Personal Data

7.1. In providing the Services, the Provider processes personal data for the performance of its rights and obligations under the contractual relationship (i.e. providing the Services), for compliance with its legal obligations, for the protection of the Provider's legitimate interests, and for the proper identification of the Customer and any person acting on their behalf. No consent is required for such processing; however, the data subject retains all rights relating to the processing of their personal data.

7.2. The Provider processes the personal data of the Customer and of persons acting on their behalf to the following extent: name and surname; date of birth; permanent address; delivery address if different; payment card details; email address; telephone number; and any further personal data necessary, given the nature of the Service, for its proper performance (each including any Authorised Person).

7.3. Personal data is processed and stored for the entire period during which the Services are used, and for a reasonable period thereafter. Personal data is processed electronically, manually, and by automated means. The Provider may pass personal data to its suppliers. No transfer of data outside the EU takes place.

7.4. Marketing communications. Where the Customer consents upon registration, the Provider may use the following personal data to inform the Customer about the Provider's services and to send informational, commercial, and/or marketing communications, and to analyse behaviour to tailor such information: name and surname; email address; telephone number (each including any Authorised Person). Such processing requires free and voluntary consent. Withholding this consent is not a condition of concluding any contractual relationship or receiving the Services. If consent is not given, no such communications will be sent.

7.5. Rights of the data subject. In connection with the processing of personal data, every person whose data is processed has the right in particular to: (i) request access to the personal data, its correction or erasure; (ii) request restriction of processing and exercise the right to data portability; (iii) object to processing, and lodge a complaint with the supervisory authority, which for the Czech Republic is the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Prague 7, https://www.uoou.cz, email: posta@uoou.cz; and (iv) withdraw consent to processing under Article 7.4 et seq. Withdrawal of consent must be made in writing by sending notice to the Provider's email address info@getintempo.com, and does not affect processing under Articles 7.1 to 7.3.

8. Common and Final Provisions

8.1. Amendment of Terms. The Provider is entitled to amend these Terms unilaterally at any time and to any extent. The Provider will notify such amendment in an appropriate manner, typically by publishing the new wording on the InTempo website or by sending an informational email to the Customer. Amendment does not affect rights and obligations arising during the effectiveness of the previous wording. If the Customer disagrees with an amendment, they may terminate the Framework Agreement within 30 days of the effective date of the new wording; the termination takes effect upon delivery of the written notice to the Provider.

8.2. Contact. Unless otherwise agreed, the Provider may be contacted through the contact details published at https://getintempo.com/.

8.3. Effectiveness. These Terms take effect on 1 September 2026. The current wording is always available at https://getintempo.com/terms-of-use/.

In Prague, on 1.9.2026.

Yelyzaveta Pokladii, ID No. (IČO) 18006728, with registered office at Argentinská 1624/32b, 170 00 Prague 7 – Holešovice, Czech Republic, registered in the Commercial Register under file No. 025732/2023.